Quality & Inventory Supervisor

The Quality & Inventory Supervisor is a key role on the Pet Supplies Plus operations team offering the opportunity to launch a rewarding career in Supply Chain Operations at Pet Supplies Plus. This position is part of the operations team and responsible for the auditing program and inventory. 

Operations Supervisor key responsibilities include:

• Developing and maintaining a comprehensive auditing program with reporting output.
  
• Formulating and presenting actionable items from the audit observations of both work output and process output.
• Ensuring quality outputs are consistent with the industry and the facility operates in accordance with distribution best practices and is in compliance with federal & state regulatory policies. 
• Reviewing technical procedures, identifying problems, and recommending solutions in the areas of quality control.
• Coordinating and responding to complaint issues; follow through corrective action in the facility with timely responses and solutions.
• Training and developing staff to assume leadership.  Ensuring all process files are up to date on each initiative and program.
• Coordinating with operations to enhance safety, quality of work and cost reduction through quality initiatives.
• Performing random inspections of inbound shipments and quality assurance of the outbound (in compliance with company specifications).
• Management of warehouse inventories (Considering FIFO and quality aspects).
• Accountability for daily work assignments of all assigned regular and temporary labor.
• Providing leadership and guidance to all assigned staff for continuous improvement of key functions and activities to improve efficiency and meet increasing customer and business demands. May assist in counseling and corrective actions for employees when necessary, within or outside of the department.
• Investigating process variances, incorporating root cause analysis, and implementing appropriate actions, communication and coaching. Project Management methods will be utilized.
• Enforcing safety/housekeeping standards to meet AIB standards.
• Writing and maintaining accurate work instructions for all facets of the facility.
• Conveying key information during pre-shift meetings and ensuring appropriate shift hand-offs as necessary.
• Preparing, updating and maintaining reports, records and information as needed.
• Recommending layout changes to improve velocity, performance and reduces labor costs.
• Complying with all OSHA, federal, and state policies that optimizes safety within the facility.

Operations Supervisor requirements include:

• 3-5 years Supervisory experience.
• A relevant professional qualification and/or suitable background experience in inventory management, continuous improvement or quality experience.
• A detailed understanding of ERP/MRP and/or WMS, specifically Manhattan WMOS experience, preferred. SAP, Oracle, or Red Prairie would be suitable variations.
• Understanding of/experience with 5S/ Lean/ Six Sigma.
• Excellent organization and business administration skills in accordance with modern best practice methods. Strong analytical and problem-solving skills.
• Ability to work productively, efficiently & effectively with initiative and drive while under tight deadlines and pressure.
• Ability to speak to methods of interpersonal and conflict resolution and provide examples of such.

Pet Supplies Plus is focused on making it easier to get better products for your pet. With over 700 locations in 42 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.

Pet Supplies Plus is ranked No. 20 overall in Entrepreneur Magazine's 2022 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit www.petsuppliesplus.com. 

EOE STATEMENT

We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.