IT Systems Coordinator

The IT Systems Coordinator, reporting to the Information Technology Manager, is a key role on the Pet Supplies Plus support team. The IT Systems Coordinator role offers the opportunity to launch a rewarding career in Supply Chain Operations at Pet Supplies Plus. 

The IT Systems Coordinator will ensure proper computer operation so that the company’s end users can accomplish business tasks. This includes setting up personal computers, troubleshooting hardware and software problems, and maintaining network connectivity to applications and internet.

The IT Systems Coordinator key responsibilities include:

• Providing prompt technical assistance and support for any technical issues and requests related to company operations.
• Performing diagnosis and resolution of on-site and remote end-user IT related issues.
• Installing, maintaining, and troubleshooting the following:
• PC and laptop hardware, software, and peripherals
• Network hardware and software
• RF guns, scanners, tablets, and wireless access points
• Video surveillance and access control systems
• Local physical and virtual servers
• MS-365 email and SharePoint accounts
• Printers
• Administering and resolving issues with end-user workstations and devices.
• Coordinating and working with third-party vendors for support, PC equipment and printer hardware repairs, installing cabling and network equipment, and handling other IT related service calls.
• Providing hand and eyes support to corporate IT Infrastructure team or supporting vendors to assist with remote troubleshooting and problem resolution as needed.
• Deploying and maintaining desktop images and application software.
• Maintaining inventory levels for equipment and software on-site in a neat and organized fashion, and requesting additional equipment (PCs, laptops, etc.).
• Configuring various end-user devices based on company standards.
• Basic account management associated with end-user access and permissions.
• Lifting of moderately heavy objects such as computers, printers, and peripherals.

PAWsome IT Systems Coordinator candidates will have these qualifications:

• 2+ year’s work experience providing Level1/Level2 IT Support for end-user requests and issues.
• Working knowledge of PC and desktop hardware, software, and operating systems (Windows).
• Working knowledge of MS-365.
• Basic understanding of IT infrastructure skills and concepts.
• Strong analytical and problem-solving abilities.
• Ability to effectively prioritize and multi-task in a fast-paced environment.
• Solid communication and interpersonal skills.
• Polite and friendly demeanor as well as a passion for helping others.

Pet Supplies Plus is focused on making it easier to get better products for your pet. With over 730 locations in 44 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.

Pet Supplies Plus is ranked No. 21 overall in Entrepreneur Magazine's 2024 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit www.petsuppliesplus.com. 

EOE STATEMENT

We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.