Senior Retail Systems Engineer (Remote Position)

Do you have retail technology experience? Are you constantly looking for opportunities to improve system performance, develop and provide new system features and even reduce time to deploy and cost/overhead? Are you skilled at working with / leading other developers in collaboration toward scoping potential solutions, devising development strategies and delivering against the stringent timelines required by a fast-paced retailer? Are you passionate about providing systems and applications that facilitate the ultimate level of customer service for our neighbors (shoppers) and their furry friends?

The Senior Retail Systems Engineer is a remote role responsible for leading the support, development, deployment, and continuous evaluation of various systems and applications in our retail environment. The goal is to ensure these systems are stable and operating at peak performance while finding improvements and new efficiencies within this ecosystem.  The ideal candidate must be a hands-on, detail-oriented, team player, with strong retail technology and product support experience. Must be passionate, able to change focus rapidly when priorities shift, and be willing to learn and grow with our suite of products and capabilities.

PAWsome Senior Retail Systems Engineer candidates will:

• Develop and demonstrate a firm understanding of the store environment becoming intimately familiar with all applications, including purpose, features and functions
• Understand how systems work together, and the downstream impact of change.
• Consistently provide downstream knowledge transfer, produce process documentation, and maintain communication with the store support team to expedite issue resolution
• Manage the technology footprint for the entire store, including applications, integration, and hardware
• Maintain and refine the POS code and proprietary extensions, and modify functionality as needed
• Provide second-level support in troubleshooting and resolving incidents in the environment
• Develop and maintain PSP-Specific handheld and notification apps
• Work with Payment Processor partners to support store operations and reporting
• Design and develop both internal and external facing APIs/RESTful services for Enterprise Application Integration of applications hosted on premise and in the cloud
• Constantly research new technologies that can positively impact the company in the market
• Actively support other development efforts across the team through collaboration

Qualifications:

• Bachelor's degree in a technology field or equivalent IT experience
• Retail systems experience is strongly preferred
• 5+ years application development experience using TypeScript, ASP.NET, C#, JavaScript, VueJS, and SQL
• Demonstrated success in defining and launching excellent products
• Ability to innovate and provide functional applications with intuitive interfaces
• Ability to interpret complex business requirements and encapsulate business logic/rules into reusable libraries
• Experience with software versioning and release management
• Experienced in defining business requirements, use cases and test cases
• Strong analytical skills with the ability to interpret and translate data into actionable plans

Preferred Skills:

• Experience with Microsoft D365 Store Commerce (POS)
• Experience with Microsoft payment connectors and Adyen integration
• Proven ability to effectively work with a diverse group in a fast-paced, changing environment
• Strong understanding and demonstrated usage of object-oriented design concepts
• Ability to identify, analyze, and resolve business issues through solution-oriented project

Perks of Joining Our Pack:

• Be part of a fun, pet-loving company that’s growing its reach across the country.
• Work in an environment that supports teamwork, collaboration, and continuous learning, just like a happy dog park!

#LI-SQ1

Pet Supplies Plus is focused on making it easier to get better products for your pet. With over 730 locations in 44 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.

Pet Supplies Plus is ranked No. 21 overall in Entrepreneur Magazine's 2024 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit www.petsuppliesplus.com. 

EOE STATEMENT

We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.