Customer Service Representative - (Remote Role)

Are you the pride of the litter with your knowledge and top-notch customer service? Do you buzz like a bee around a computer keyboard? Are you nuts about pets? If you'd like to be part of Pet Central (our Livonia, MI based headquarters), providing top notch support to our Neighbors (yes, our customers are our "Neighbors") ... then come work in the neighborhood you love!

This full-time, remote based, Customer Service Representative will be responsible for assisting stores (our internal customers) with Pet Supplies Plus distribution center deliveries. This position will be responsible for responding to, disseminating, and resolving incoming communication from stores regarding shipments. The Customer Service Representative will also be responsible for working closely with the Operations Support Services team and other Pet Supplies Plus departments as needed.

The Customer Service Representative key responsibilities include:

• Resolving store requests or inquiries concerning their distribution deliveries, including credits, schedules, transportation, and general questions.
• Working in our ticketing system to ensure requests are being answered within 48 hours.
• Advising stores on current policies regarding deliveries, reporting discrepancies, and other processes as needed.
• Helping our Supply Chain team with quick turnaround of order updates and communications.
• Completing other work as required by the Store Operations team.

PAWsome Customer Service Representative candidates will have:

• A High School diploma; degree preferred.
• Customer Service experience and knowledge of a ticketing system preferred.
• Proven ability to communicate effectively (through oral and written communication) with internal and external customers with the highest degree of professionalism, clarity, and diplomacy while being firm as the situation necessitates.
• Demonstrated ability to multi-task.
• A strong desire to work in a team-focused environment to provide the best service possible.
• Ability to handle inquiries, and exercise good judgment in working with internal and external customers and apply critical thinking skills to solve problems.
• Ability to prioritize and execute tasks in a fast-paced environment.
• Proficiency in data entry.
• Solid MS Office products skills.
• The ability to work 40 hours per week including weekends with the ability to work remotely.

Pet Supplies Plus is focused on making it easier to get better products for your pet. With over 730 locations in 44 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.

Pet Supplies Plus is ranked No. 21 overall in Entrepreneur Magazine's 2024 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit www.petsuppliesplus.com. 

EOE STATEMENT

We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.