Training Director -Hybrid Role (Monday- Wednesday in Office)

The Training Director key responsibilities include:

Enterprise Training Strategy

• Define and lead a unified enterprise training strategy that supports product knowledge, operational standards, systems, leadership development, and business fundamentals.
• Partner with senior leaders to establish annual training priorities aligned to company initiatives and execution needs.
• Continuously assess organizational learning needs to support day-to-day operations, change initiatives, and growth.

Training Content, Delivery & Corporate Communications

• Oversee the development and delivery of training across multiple formats, including digital learning, video, live sessions, and in-role performance support.
• Ensure training content is accurate, current, and directly applicable to store and field execution.
• Maintain quality, consistency, and brand standards across all training materials and media.
• Provide strategic oversight and prioritization for videography and multimedia resources supporting enterprise learning needs.
• Drive awareness, adoption, and effective use of onboarding and ongoing training tools.
• Own the company intranet (The PAW) and work with stakeholders to ensure content is relevant and up-to-date
• Work with stakeholders to create and send corporate communications to internal teams.

Onboarding, OST & Field Training

• Lead Franchise Owner onboarding, store team onboarding, and Operations Skills Training (OST) to ensure consistent, high-quality learning experiences.
• Ensure onboarding and ongoing training programs reinforce brand standards, operational expectations, and system proficiency over time.
• Provide dotted-line leadership and strategic direction to Field Trainers in partnership with Field Leadership to ensure consistent delivery and reinforcement.

Cross-Functional Partnership

• Collaborate with Merchandising, Store Operations, Services, Technology, and other teams to ensure training reflects current standards, tools, and expectations.
• Serve as the central point of accountability for translating business updates into clear, effective training for store and Owner audiences.
• Incorporate feedback from the field and stakeholders to continuously improve relevance and usability.

Learning Management System (LMS) Ownership

• Own the overall effectiveness of the Learning Management System (LMS), either directly or through team oversight.
• Ensure the LMS supports onboarding, ongoing training, leadership development, compliance, systems, and AI learning for corporate and franchise audiences.
• Partner with stakeholders to ensure content is accurately maintained and optimized within the LMS.
• Monitor usage, completion, and adoption metrics to inform continuous improvement.

Measurement & Continuous Improvement

• Establish and track measures to evaluate training effectiveness, adoption, and business impact.
• Use performance insights and field feedback to refine programs and delivery methods.
• Ensure training investments deliver practical value and support strong execution.

• Bachelor’s degree in Learning & Development, Organizational Development, Adult Education, Human Resources, Business, Operations, or a related field required, advanced degrees or certifications a plus.
• 10+ years of experience in Learning & Development or a related discipline, ideally leading a training team for a multi-location or franchise environment.
• Proven experience leading enterprise training programs across product knowledge, operations, systems, leadership, compliance, and business fundamentals.
• Experience designing and producing training using modern learning and content creation tools (e.g., Articulate Storyline, Canva).
• Experience owning or overseeing Learning Management Systems (LMS), including course management, user access, reporting, and governance.
• Strong understanding of corporate and franchise operating models and how training drives execution.
• Demonstrated ability to partner cross-functionally and translate business needs into effective learning solutions.
• Excellent project management, communication, and stakeholder management skills.

This role plays a critical part in building confident, capable teams and ensuring our learning culture keeps pace with our business as we grow.

Why Us: Our Pawprint Values – Neighborly, Knowledgeable, Trustworthy, PetCentric

• Work in a collaborative, neighborly environment that values initiative, curiosity, teamwork, and care for pets.
• Engage in our pet-centered culture—bring your dog to work
• Employee discount up to 50% at our stores (plus coupons!)
• Bonus Pay based on Company performance
• Promotion from within culture
• Flexibility to meet your needs with Paid Time Off & hybrid work arrangement
• 401k savings plan
• Health, dental, vision & disability plans
• Health & flexible savings accounts