eCommerce Business Analyst - Remote Eligible

Job Locations US-MI-Livonia (Headquarters)
Location : Address
17197 N. Laurel Park Drive
Not Applicable


Pet Supplies Plus is looking for a Business Analyst to join our eCommerce team.  This role will assist in defining requirements for new digital capabilities and ensuring the quality across the Pet Supplies Plus and Wag N’ Wash websites.  The Business analyst will work alongside a team of individuals under the guidance of our eCommerce Product Manager.  This role will work across a varied group of stakeholders to meet with, gather and document business requirements; document test plans and test cases; participate in quality assurance test execution; develop and maintain support documentation; and provide support in line with, and after, we launch new capabilities to the website.  Must be a detail-oriented, hands-on team player with strong communication and problem-solving skills.  Must be willing to learn as we grow and share a relentless pursuit of achieving our defined vision and goals.



eCommerce Business Analyst key responsibilities include:

  • Business requirements development
  • Process flow and use case development
  • Inform design process and ensure design meets the business goals and objectives
  • Define and maintain test acceptance criteria and test case development
  • Write effective test cases based on business requirements, use cases and design
  • Test execution to ensure we launch and maintain a quality digital product including User Acceptance Testing, End-to-End Testing and Regression Testing.
  • Assist in defect tracking, defect triage and issue resolution
  • Inform others of issues that may affect the schedule, budget, or scope of the project
  • Develop and maintain support and launch documentation
  • Provide website support

PAWsome eCommerce Business Analyst candidates will have:

  • Bachelor’s degree in Business, Technology, Marketing or related field of study
  • Strong Analysis and Problem-Solving Skills
  • Thorough with High Attention to Detail
  • Self-Starter – Eager to learn new things
  • Strong written and verbal communication skills
  • Excellent organization skills with the ability to prioritize and handle multiple tasks

About Pet Supplies Plus

Pet Supplies Plus is focused on making it easier to get better products for your pet. With 675+ locations in 41 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.

Pet Supplies Plus is ranked No. 20 overall in Entrepreneur Magazine's 2022 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit 



We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment. 


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